Production Support Engineer

Job Summary

A company is looking for a Production Support Engineer.

Key Responsibilities

• Provide high-quality support and ownership in responding to inquiries and issues
• Perform problem-solving and generate corrective action plans for technical issues
• Collaborate with cross-functional teams to resolve customer care issues and monitor production performance

Required Qualifications

• 2 years of experience in Technical Support, Production Support, or IT Support for B2B customers
• Experience in payments and/or accounting systems
• Familiarity with ticketing systems such as Jira or SalesForce
• Basic SQL knowledge for data extraction and troubleshooting
• Comfortable working within a Linux environment