Production Support Engineer

Job Summary

A company is looking for a Production Support Engineer II to handle technical issues and ensure customer satisfaction.

Key Responsibilities

• Become an expert in the company's products and services
• Provide high-quality support and manage inquiries through various channels
• Collaborate with cross-functional teams to resolve issues and document learnings

Required Qualifications

• 3+ years of experience in Technical Support, Production Support, or IT Support for B2B customers
• Experience with ticketing systems such as Salesforce or Jira
• Good understanding of API technologies and troubleshooting
• Intermediate SQL knowledge and experience in a Linux environment
• Familiarity with scriptwriting in languages like Python or Ruby