Production Support Engineer

Job Summary

Production Support Engineer, responsible for bridging the gap between Engineering and Customer Experience teams in a full-time remote position, focusing on diagnosing production issues and improving operational efficiencies.

Key Responsibilities

• Investigate and resolve complex production issues affecting user experience
• Utilize AI to identify and implement operational improvements
• Interface with vendor systems using SQL and API calls to address customer complaints

Required Qualifications

• At least 1 year of engineering experience with proficiency in a backend language, preferably Node.js or Typescript
• Experience with SQL and REST APIs
• Knowledge of payment systems, AWS, and shell scripting (bash, zsh or similar) is preferred