Production Support Engineer

Job Summary

Supporting a 24/7 staffing model, the part-time Production Support Engineer will manage high-priority production issues, troubleshoot technical problems, and oversee incident resolution while working non-day shift hours remotely.

Key responsibilities

• Manage and resolve high-priority production issues, ensuring adherence to service level agreements
• Drive incident resolution by collaborating with cross-functional teams and performing root cause analysis
• Maintain documentation of incidents and metrics, while managing ticket queues and client interactions

Required qualifications

• Technical background with advanced SQL skills, including experience with table joins and queries
• At least 2 years of experience coordinating major incidents in a fast-paced environment
• Familiarity with ITSM/ITIL concepts and tools such as Confluence and Jira
• Basic knowledge of programming languages like Java, Python, or Ruby
• Experience with error monitoring software and on-call management tools