Production Support Engineering Lead
Job Summary
To support a growing veterinary technology company, the full-time remote Production Support Engineering Lead will manage incident response, build monitoring systems, and analyze ticket metrics to enhance production support processes.
Key responsibilities
- Serve as the primary responder for production incidents, utilizing AI-assisted tools for rapid diagnosis and resolution
- Proactively develop and maintain monitoring and alerting systems to identify issues before they impact clinics
- Oversee ticket categorization and reporting, providing insights on recurring issues and platform weaknesses
Required qualifications
- Experience in production incident triage and troubleshooting within a SaaS environment
- Technical fluency with modern technology stacks, including backend logs and API error tracing
- Proficiency in Python scripting for automation and reporting purposes
- Familiarity with monitoring and observability tools, such as Datadog or Sentry
- Strong communication skills to convey technical issues to non-technical stakeholders
Complete Job Description
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