Production Support Specialist

Job Summary

Working remotely on a full-time basis, the Production Support Specialist will engage with partners to enhance the record retrieval process, document and evaluate current practices, and collaborate with cross-functional teams to ensure the efficiency of vendor support.

Key responsibilities:

• Identify and establish new partner relationships while sustaining existing ones
• Document current partner processes and identify improvements to retrieval rates
• Prepare and maintain weekly reports on retrieval progress and escalate process gaps to management

Required qualifications:

• High School Diploma / GED
• Must be 18 years of age or older
• 6+ months of customer service experience
• 6+ months of experience analyzing large data sheets
• Intermediate proficiency in Microsoft Excel, including Pivot Tables and V-Lookup