Professional Services Account Manager

Job Summary

A company is looking for a Professional Services Account Manager who will promote and sell professional and managed services to clients while driving revenue growth.

Key Responsibilities

• Conduct discovery meetings to define the scope of professional services engagements
• Lead the end-to-end sales process for professional services, including contract negotiation
• Act as the primary point of contact for client services sales, ensuring alignment with business needs

Required Qualifications

• 3+ years of experience in a Technical Account Management, Solutions Consulting, or Professional Services role
• Bachelor's degree in Business, Marketing, or Engineering or equivalent experience
• Strong experience with Salesforce for managing service requests
• Proven ability to create and manage Statements of Work (SOWs)
• Technical knowledge of contact center solutions or related enterprise software is a plus