Professional Services Consultant

Job Summary

A company is looking for a Professional Services Consultant.

Key Responsibilities

• Act as the main point of contact for customers post-sale, ensuring exceptional onboarding and implementation experiences
• Provide strategic insights and best practices for platform usage, influencing customer GTM strategies and driving adoption
• Document customer information and manage project timelines, ensuring seamless handoffs between teams

Required Qualifications

• 3+ years of experience in professional services, consulting, or customer success, preferably in a SaaS environment
• Proven track record of building client relationships and ensuring customer satisfaction through implementation excellence
• Strong project management skills with the ability to manage risks and adhere to timelines
• Self-driven with a history of improving processes and methodologies
• Technical aptitude to understand product details and educate others effectively