Professional Services Engineer

Job Summary

A company is looking for a Professional Services Engineer to engage customers in a consultative capacity and provide specialized expertise around contact center products and solutions.

Key Responsibilities

• Engage with customers to manage expectations and satisfaction while configuring products based on best practices
• Serve as a project manager overseeing the end-to-end system life cycle development of projects
• Supervise junior staff and subcontracted personnel during project life cycles

Required Qualifications

• BS/BA in a technical or business field or equivalent work experience required
• MBA preferred
• 4+ years of professional experience beyond education requirements
• Specialization in implementation, business optimization, education & enablement, or engineering services
• Desired personal profile includes being analytical, inquisitive, service-oriented, and an early adopter