Professional Services Leader

Job Summary

Managing the Professional Services team, the remote Professional Services Leader will oversee software implementation projects, coach team members, and ensure strong customer relationships while meeting project delivery and revenue targets.

Key responsibilities

• Lead and manage the daily work, priorities, and performance of the Professional Services team
• Oversee multiple software deployment and training projects from kickoff through completion, ensuring timely delivery and customer satisfaction
• Build trusted customer relationships to identify additional service opportunities and improve Professional Services processes

Required qualifications

• 3+ years of direct people leadership experience
• 3+ years of experience in project management, account management, customer service, or sales
• Experience managing software deployment or implementation projects
• Strong understanding of project management processes, including scope and timelines
• Ability to travel as required, with a valid driver's license and access to a vehicle