Professional Services Leader

Job Summary

To manage a team responsible for implementing and configuring software for clients, the remote Professional Services Leader will oversee multiple projects, coach team members, maintain customer relationships, and ensure timely project completion while meeting revenue targets.

Key responsibilities

• Manage the Professional Services team's daily work, priorities, and performance while coaching team members on project management and customer service skills
• Oversee multiple software deployment and training projects from kickoff through completion, ensuring detailed project plans are maintained and communicated effectively
• Build trusted customer relationships to identify additional service opportunities and ensure smooth project handovers to the Client Support team

Required qualifications

• 3+ years of direct people leadership experience
• 3+ years of experience in project management, account management, customer service, or sales
• Experience managing software deployment or implementation projects from planning through completion
• Strong understanding of project management processes, including scope, timelines, and risk management
• Ability to travel as required, with a valid driver's license and access to a vehicle