Professional Services Manager

Job Summary

A company is looking for a Manager of Professional Services to lead a team of solution architects and implementation engineers.

Key Responsibilities

• Recruit, coach, and develop a high-performing team of solution architects and implementation engineers
• Build professional services offerings and optimize service delivery playbooks
• Support sales and customer success teams with technical expertise during pre-sales and post-sales stages

Required Qualifications

• 10+ years of technology experience in relevant domains
• 5+ years of experience managing professional services or solutions engineering teams
• Hands-on customer-facing experience in observability, DevOps, or developer productivity
• Experience in building and developing high-performing teams in complex environments
• Proven track record of developing teams through coaching and guidance