Professional Services Manager

Job Summary

A company is looking for a Professional Services Manager to oversee customer onboarding and implementation processes.

Key Responsibilities

• Act as the primary point of contact for customer implementations, ensuring timely completion of projects
• Provide training and support to customers during the onboarding process while addressing technical questions and issues
• Advocate for customer needs and facilitate communication between internal teams and external stakeholders

Required Qualifications

• 8+ years of experience in SaaS technical project management, sales engineering, or implementation management
• Strong understanding of APIs and software applications
• Proven ability to work cross-functionally with diverse stakeholders
• Excellent organizational skills with a focus on project management and anticipating customer needs
• Self-starter with the ability to manage multiple priorities and meet deadlines