Professional Services Manager

Job Summary

Managing multiple projects remotely, the full-time Professional Services Manager will oversee execution quality, timelines, and customer satisfaction while balancing people leadership and operational oversight.

Key responsibilities

• Manages delivery across multiple concurrent projects, anticipating dependencies and implementing risk mitigation strategies
• Leads consistent execution of standard service offerings, ensuring documentation quality and adherence to delivery standards
• Owns resolution of customer escalations by coordinating resources and implementing corrective actions

Required qualifications

• Bachelor's degree in Business, Engineering, Information Systems, or related field preferred; equivalent experience acceptable
• Experience in Software Professional Services leadership, project management, or client-facing software implementation
• Working knowledge of project planning, scheduling, and delivery tracking methodologies
• Strong stakeholder communication skills with the ability to build effective working relationships
• Experience managing projects governed by a statement of work and professional services back-end administration