Professional Services Manager

Job Summary

Managing the effectiveness and efficiency of the Professional Services Smart Hands team, the remote Manager, Professional Services will ensure high levels of customer satisfaction while providing leadership, mentorship, and oversight of team performance.

Key responsibilities

• Build and lead high-performing teams to achieve organizational goals and priorities
• Monitor team performance metrics and manage non-billable time and expenses
• Serve as a subject matter expert during pre-sales activities and manage P&L for the practice area

Required qualifications

• Minimum of 8 years of experience in Managed Services, including network deployments and project management
• At least 3 years of leadership experience managing technical staff
• Expertise in vendor management and conflict negotiation
• Associate's degree or equivalent level of experience
• ITIL Foundation certification