Professional Services Operations Manager

Job Summary

A company is looking for a Professional Services Strategy & Operations Manager.

Key Responsibilities

• Serve as the operational backbone for key Professional Services programs, enhancing efficiency and productivity
• Implement automations and AI solutions to streamline workflows and reduce manual tasks
• Conduct analyses on financial performance and customer outcomes, providing insights to leadership

Required Qualifications

• 4+ years of experience in operations within enterprise software
• Strong analytical skills with the ability to derive actionable insights from data
• Experience with system configuration and evolution, particularly in Certinia and Salesforce
• Proficiency in Google Sheets and Google Slides, with a working knowledge of SQL
• Ability to collaborate with executives and contribute to strategic discussions