Professional Services Operations Manager

Job Summary

Professional Services Operations Manager is a full-time remote position responsible for driving operational excellence across the services organization, ensuring efficient scalability, profitability, and high-quality customer outcomes.

Key Responsibilities

• Lead services forecasting and capacity planning to align resource supply with customer demand
• Drive resource utilization and margin optimization, identifying opportunities for efficiency improvements
• Manage billing operations and escalations, ensuring timely invoicing and resolution of disputes

Required Qualifications

• 8+ years of experience in Professional Services, Operations, or related roles
• Strong understanding of services business models, including utilization and revenue recognition
• Proven experience in forecasting, capacity planning, and operational process improvement
• Advanced analytical skills with experience in building models and dashboards
• Excellent cross-functional collaboration and stakeholder management skills