Profound Platform Specialist
Job Summary
Supporting customer conversation analytics and integrations with Salesforce CRM, the contract Profound Platform Specialist will monitor workflows, troubleshoot synchronization issues, and manage user access in a fully remote role for a duration of three months.
Key responsibilities:
- Monitor Profound platform workflows and integrations
- Troubleshoot synchronization issues with Salesforce and support engagement analytics dashboards
- Coordinate vendor support and assist with platform releases and testing activities
Required qualifications:
- 3-5 years of experience in SaaS application support
- Knowledge of CRM integrations and Salesforce
- Experience with reporting, dashboards, and data analysis
- Proficiency in API troubleshooting
- Ability to provide best practices and industry-specific solutions
Complete Job Description
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