Program Administrator

Job Summary

Managing the operational hub of the Glac Experience Center (GEC) network, the full-time Program Administrator will coordinate customer demo requests, oversee scheduling and reporting, and support program governance while working remotely.

Key responsibilities

• Coordinate demo requests and manage scheduling for GEC sites, ensuring effective communication between prospects and locations
• Maintain usage tracking and reporting, compiling data on demo performance and identifying trends for quarterly reviews
• Act as the primary contact for GEC sites, supporting onboarding, relationship management, and the dissemination of educational materials

Required qualifications

• BA or BS degree in business administration, management, marketing, or a related field
• 3+ years of experience in program coordination, customer success operations, or a related operational role
• Experience supporting KOL, advocacy, or peer-reference programs, preferably in the medical aesthetics field
• Strong organizational skills with the ability to manage time-sensitive requests across multiple stakeholders
• Familiarity with CRM systems, e-commerce lead-routing, and online scheduling platforms