Program Administrator

Job Summary

Supporting client program operations, the full-time remote Business Line Program Administrator will provide analytical insights, training, and oversight to manage key processes and data while collaborating with clients and internal teams to drive continuous improvement.

Key responsibilities

• Review and analyze information from internal and external systems to provide actionable insights and recommendations
• Collaborate closely with program leads to ensure seamless day-to-day business operations and support program success
• Create and maintain a comprehensive knowledge bank to empower team members and streamline business processes

Required qualifications

• A minimum of 3 years of civil litigation experience in a law firm or with an insurance company is preferred
• A bachelor's degree or equivalent is required; experience in project management or process improvement is a strong advantage
• Proficiency in document management systems and Microsoft Office Suite, with advanced Excel capabilities preferred
• Demonstrated ability to analyze complex situations and propose actionable solutions
• Exceptional leadership, time management, and organizational skills to inspire teams and streamline operations