Program Administrator

Job Summary

Supporting the delivery of automotive customer and dealer programs, the full-time remote Program Administrator will manage client inquiries, ensure accurate program execution, and resolve issues while collaborating across teams.

Key responsibilities

• Serve as the primary point of contact for dealers and customers, providing guidance on program rules and technical issues
• Conduct outbound mystery shop calls to evaluate customer service interactions and capture findings for program improvement
• Facilitate dealer and customer rewards programs, ensuring data accuracy and compliance while processing financial payouts

Required qualifications

• High school diploma or equivalent experience
• At least 3 months of customer service experience in a call center or client-facing environment
• Proficiency in Microsoft Outlook, Word, and Excel
• Experience handling sensitive customer information with care and discretion
• Ability to navigate multiple systems and resolve basic technical issues in a remote setting