Program Associate

Job Summary

Supporting the Learning and Editorial teams, the full-time remote Program Associate will manage correspondence with incarcerated writers, maintain workflow systems, and ensure accurate documentation while upholding the organization's values of care and responsiveness.

Key Responsibilities

• Process all incoming and outgoing correspondence with writers, ensuring proper routing to internal teams
• Organize correspondence and program materials in Google Drive according to established workflows
• Develop and maintain professional relationships with writers through regular engagement and communication

Required Qualifications

• Strong written communication skills with the ability to represent the organization professionally
• Excellent organizational skills and attention to detail in a high-volume environment
• Proficiency with Google Workspace and ability to work across multiple systems
• Strong judgment in handling confidential and sensitive information
• Ability to collect and track literacy-related data accurately and consistently