Program Engagement Representative

Job Summary

A company is looking for a Program Engagement Representative - Remote.

Key Responsibilities

• Make outbound calls and receive inbound calls to enroll and schedule members in telephonic lifestyle management or clinical coaching
• Explain platform features and services available to members based on their employer-sponsored health program
• Document interactions and maintain confidentiality in compliance with HIPAA guidelines

Required Qualifications

• GED or High School diploma supplemented by technical medical knowledge and/or computer courses
• A minimum of three years' experience in a customer service and sales-driven environment, preferably in healthcare
• Proficiency in computer skills, including word processing, spreadsheets, and database management
• Ability to navigate multiple programs and use Microsoft Office applications
• Effective communication skills to engage with members and team members