Program Implementation Specialist

Job Summary

Serving as a senior advisor and implementation lead, the full-time Program Implementation Specialist will provide strategic and operational expertise to support modernization initiatives for the Veterans Health Administration's Veteran Family Member Programs, focusing on healthcare claims processing, eligibility systems, and operational transformation.

Key responsibilities

• Support implementation of modernization initiatives impacting operational workflows and healthcare claims processing
• Analyze existing operational processes and develop strategies for workflow optimization and automation
• Coordinate cross-functional collaboration among stakeholders, technical teams, and operational staff to ensure successful implementation

Required qualifications

• Minimum five years of experience in healthcare operations, program implementation, or enterprise transformation
• Bachelor's Degree in Healthcare Administration, Business Administration, or related field
• Experience in operational process improvement and business transformation initiatives
• Proven ability to coordinate implementation activities across multiple stakeholders
• Experience in developing operational documentation and facilitating stakeholder meetings