Program Lead

Job Summary

Seeking a strategic and operationally-focused Program Lead for the Performance Center, this full-time position will manage the operational framework, drive accountability across initiatives, and partner with cross-functional teams to ensure high performance and customer success in a hybrid work environment.

Key responsibilities

• Build and refine the operational framework for the Performance Center to ensure commitments to partners are met
• Drive the operational cadence by facilitating daily standups, weekly syncs, and seasonal readiness reviews
• Define and track strategic operational metrics to ensure efficient scaling and success

Required qualifications

• At least 8 years of experience in Operational Leadership, Program Management, or Engineering Management
• Proven ability to drive cross-functional initiatives to completion with exceptional operational rigor
• Demonstrated executive presence with the ability to influence C-suite stakeholders
• Strong analytical mindset with a focus on measurable data for strategic decision-making
• Experience navigating competing priorities across multiple teams to achieve shared goals