Program Lead, Performance Center

Job Summary

Seeking a strategic and operationally-focused leader, the full-time Program Lead, Performance Center will manage the operational framework, drive accountability, and ensure commitments are met across cross-functional teams in a hybrid work environment.

Key responsibilities

• Build and refine the operational framework for the Performance Center to drive accountability across high-stakes initiatives
• Drive the operational cadence by owning scheduling, agenda setting, and facilitation of departmental meetings
• Define and track strategic operational metrics to ensure efficient scaling and success of the team

Required qualifications

• At least 8 years of experience in Operational Leadership, Program Management, or Engineering Management in high-volume internet traffic or cloud environments
• Proven ability to drive cross-functional initiatives to completion with exceptional operational rigor
• Demonstrated executive presence and ability to influence C-suite stakeholders
• Strategic fluency in understanding how technical performance impacts financial margins and customer success
• Analytical mindset with a focus on providing measurable data for strategic decision-making