Program Lead, Performance Center

Job Summary

Seeking a strategic and operationally-focused leader, the full-time Program Lead, Performance Center will manage the operational framework, drive accountability across initiatives, and partner with cross-functional teams to ensure high performance and customer success in a hybrid work environment.

Key responsibilities

• Build and refine the operational framework to ensure commitments to partners are met at scale
• Drive the operational cadence by facilitating daily standups, weekly syncs, and seasonal readiness reviews
• Define and track strategic operational metrics to measure success and ensure efficient scaling of the team

Required qualifications

• At least 8 years of experience in Operational Leadership, Program Management, or Engineering Management in high-volume internet traffic or cloud environments
• Proven ability to drive cross-functional initiatives to completion with exceptional operational rigor
• Demonstrated executive presence with the ability to influence C-suite stakeholders
• Strong analytical mindset for data-driven prioritization and strategic decision-making
• Experience in maintaining operational momentum in complex, fast-moving environments