Program Lead, Performance Center

Job Summary

Seeking a strategic and operationally-focused leader, the full-time Program Lead, Performance Center will build and refine the operational framework to drive accountability across high-stakes initiatives while partnering cross-functionally to ensure customer success and operational excellence.

Key responsibilities

• Build and refine the operational framework for the Performance Center to ensure commitments to partners are met
• Drive the operational cadence by managing scheduling, agenda setting, and facilitation of various departmental meetings
• Define and track strategic operational metrics to ensure efficient scaling and success of the team

Required qualifications

• At least 8 years of experience in Operational Leadership, Program Management, or Engineering Management in high-volume environments
• Proven ability to drive cross-functional initiatives to completion with exceptional operational rigor
• Demonstrated executive presence and ability to influence C-suite stakeholders with technical insights
• Strong analytical mindset with a focus on measurable data for strategic decision-making
• Experience in navigating competing priorities across Finance, Product, and Engineering