Program Lead, Performance Center

Job Summary

Seeking a strategic and operationally-focused leader, the full-time Program Lead, Performance Center will manage the operational framework, drive accountability across high-stakes initiatives, and partner cross-functionally to enhance performance and customer success in a hybrid work environment.

Key responsibilities

• Build and refine the operational framework for the Performance Center to ensure commitments are met at scale
• Drive the operational cadence by facilitating daily standups, weekly syncs, and seasonal readiness reviews
• Define and track strategic operational metrics to ensure efficient scaling and successful outcomes

Required qualifications

• At least 8 years of experience in Operational Leadership, Program Management, or Engineering Management
• Proven ability to drive cross-functional initiatives to completion with exceptional operational rigor
• Demonstrated executive presence and ability to influence C-suite stakeholders
• Strategic fluency in understanding the impact of technical performance on financial margins
• Strong analytical mindset with a focus on providing measurable data for strategic decision-making