Program Management Lead

Job Summary

Serving as a subject matter expert, the full-time Program Management Lead will provide leadership support, conduct on-the-job training, and assist with escalated customer issues while working remotely with flexible availability, including weekends.

Key responsibilities

• Act as a subject matter expert providing leadership support according to business rules of the assigned program
• Provide on-the-job training to new and existing team members in partnership
• Resolve escalated customer issues and assist with agent task assignments in the Supervisor's absence

Required qualifications

• High School Diploma or GED with 6 years of experience, or an Associate's Degree with 4 years of experience, including 2 years in a call center/operations role in a pharma or payer setting
• At least 2 years of experience with the company
• Ability to obtain a pharmacy technician registration
• Strong organizational skills and the ability to handle multiple tasks
• Knowledge of the healthcare and/or pharmaceutical industry