Program Manager

Job Summary

To ensure program success and client satisfaction, the full-time remote Program Manager will manage client programs, oversee operations, identify risks, and drive continuous process improvements while collaborating with internal teams and stakeholders.

Key Responsibilities

• Oversees program performance and client relationships in collaboration with the Account Director, managing operations and representing program interests in meetings
• Directs daily operations by providing guidance and support to team leads, ensuring effective issue resolution and performance management
• Monitors KPIs and SLAs, ensuring compliance with client and regulatory standards while implementing corrective action plans for performance gaps

Required Qualifications

• 5-7 years of experience in healthcare, reimbursement, or patient support programs
• 2-3 years of program management, operations, or leadership experience
• Knowledge of medical and pharmacy benefits, prior authorizations, and reimbursement processes
• Experience with CRM and case management systems (preferred)
• Bachelor's degree (preferred)