Program Manager

Job Summary

A company is looking for a Program Manager, Customer Programs.

Key Responsibilities

• Design and deliver programs that amplify the voice of the customer across go-to-market and product initiatives
• Lead end-to-end execution of customer-focused programs, ensuring timelines and outcomes are achieved
• Define and track program success metrics, including engagement and customer satisfaction

Required Qualifications

• 8-10+ years of experience in program management, project management, or business/operations roles
• Proven experience leading multiple complex initiatives simultaneously
• Experience working closely with high-impact customers and cross-functionally in a matrixed organization
• Experience managing external vendors or strategic partners
• Ability to balance strategic thinking with hands-on execution