Program Manager

Job Summary

Program Manager, responsible for the overall management and continuous improvement of client programs in a full-time, remote position, overseeing operations, managing client relationships, and driving process enhancements.

Key Responsibilities

• Oversees program performance and manages client relationships in collaboration with the Account Director
• Directs daily operations and resolves complex issues impacting clients and patients
• Monitors KPIs and SLAs, ensuring compliance with client requirements and implementing corrective actions as needed

Required Qualifications

• High school diploma or equivalent (Required); Bachelor's degree (Preferred)
• 5-7 years of experience in healthcare, reimbursement, or patient support programs (Required)
• 2-3 years of program management or operations experience (Required)
• Knowledge of medical and pharmacy benefits, prior authorizations, and reimbursement processes (Required)
• Experience with CRM and case management systems (Preferred)