Program Manager

Job Summary

Driving end-to-end program management for customer support operations, the full-time remote Program Manager will lead initiatives for new product introductions and ensure launch readiness for cutting-edge consumer hardware while collaborating cross-functionally with various teams.

Key responsibilities:

• Lead end-to-end customer support program management for new product introductions and co-branded initiatives
• Build and maintain project plans, timelines, risk registers, and key performance indicators
• Partner cross-functionally to align objectives and resolve launch risks or roadblocks

Required qualifications:

• 5+ years of experience in program management, preferably in technology or consumer electronics
• Bachelor's degree in Business Administration or a related field; PMP preferred
• Proven ability to drive programs independently and manage complex projects
• Experience in consumer electronics and customer support operations
• Data-driven decision-making skills and strong stakeholder communication abilities