Program Manager

Job Summary

To provide leadership for strategic managed services customers, the full-time Program Manager will serve as the primary operational interface, managing service delivery coordination, customer governance, and escalation management in a remote environment.

Key responsibilities

• Build and maintain trusted relationships with customer executives and operational stakeholders, acting as the central point of accountability for service delivery outcomes
• Ensure adherence to governance processes and service commitments while proactively identifying and mitigating operational risks
• Lead escalation management activities, coordinating internal resources and communicating effectively with customer stakeholders to resolve issues

Required qualifications

• Bachelor's Degree in a related field
• 7+ years of experience in program management, managed services, or a related customer-facing leadership role
• Strong program management skills, including risk management and stakeholder coordination
• Exceptional communication skills with the ability to engage effectively with executives and internal teams
• PMP, ITIL, or similar program/service management credentials