Program Manager - COE

Job Summary

To support the operational backbone of the Center of Excellence (COE) team, the full-time remote Program Manager - COE will manage governance, data quality oversight, and continuous improvement programs across a large facilities management account while collaborating with various teams to drive accountability and enhance training adoption.

Key responsibilities

• Develop and maintain scorecards, dashboards, and performance reports to track work order data quality and compliance
• Partner with the Transformation Team to identify data quality gaps and translate findings into actionable improvements
• Establish and govern purchasing standards and guidelines, including PO management and vendor onboarding support

Required qualifications

• Bachelor's Degree preferred with 2-5 years of relevant experience, or a combination of experience and education
• Experience supporting governance programs, process documentation, or compliance tracking in facilities management
• Intermediate skills with Microsoft Office Suite and experience with procurement or CMMS platforms preferred
• Strong organizational skills and advanced math skills for financial-related calculations
• Ability to analyze data trends and solve slightly complex problems using technical experience