Program Manager, Community Support

Job Summary

A company is looking for a Program Manager, Community Support.

Key Responsibilities:

• Build and maintain a comprehensive understanding of the program within broader company initiatives
• Drive project vision and purpose, collaborating effectively with cross-functional teams
• Manage cross-functional meetings, driving action plans and delivering results

Required Qualifications:

• Experience in customer service across various platforms, including contact center operations
• Proven track record in managing and executing complex, cross-functional projects
• Exceptional collaboration and influencing skills, comfortable working in a global environment
• Experience in contact center or customer service environments, preferably with a technology use-case orientation