Program Manager, Community Support

Job Summary

To drive strategic goals within Community Support, the full-time remote Program Manager will implement large-scale, cross-functional programs, collaborating with various teams to ensure successful execution and alignment with organizational objectives.

Key responsibilities

• Lead complex cross-functional teams and manage multiple programs simultaneously, ensuring successful delivery
• Collaborate with executive leadership to maintain strategic alignment and communicate project status
• Develop and execute program plans and schedules to achieve targeted performance metrics

Required qualifications

• Bachelor's Degree or equivalent experience; MBA or Masters preferred
• 8+ years of experience in customer service, particularly in contact center operations and technology
• Proven track record managing large, complex, cross-functional projects
• Exceptional collaboration and influencing skills in a global environment
• Ability to create compelling presentations and effectively communicate with senior executives