Program Manager, Content

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, Mar 30, 2026

This job expires in: 30 days

Job Category: Information Technology

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Program Manager-Content/Scalable Support.

Key Responsibilities

Own the support content strategy and delivery for digital and service products, ensuring alignment with client goals
Design, build, and operate the content lifecycle system for the Customer Care organization
Mine content assets for insights to ensure the efficacy of self-service content meets high standards

Required Qualifications, Training, and Education

8+ years of support experience
8+ years of content creation experience
A BS/BA in a related field or equivalent combination of education and experience
Deep product support experience in a consumer technology organization
Experience with contact center technologies and processes

COMPLETE JOB DESCRIPTION

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