Program Manager, Customer Experience

Job Summary

A company is looking for a Program Manager, Customer Experience - Broadband.

Key Responsibilities

• Assess customer experience pain points and build a Customer Experience strategy
• Manage and facilitate customer operations process improvement initiatives and oversee program/project management throughout the lifecycle
• Coordinate and monitor the workflow of cross-functional teams while ensuring on-time delivery and achievement of business goals

Required Qualifications

• Minimum of 8 years of experience in program management with a focus on operational improvements in a technology-driven organization
• Experience in managing cross-functional projects within the broadband industry
• Bachelor's degree required; MBA strongly preferred
• PMP certification or equivalent experience desired
• Proficiency with project management tools such as Microsoft Project or Smartsheet