Program Manager, Customer Success

Job Summary

A company is looking for a Program Manager, Customer Success Operations.

Key Responsibilities

• Partner with Customer Success leads to define project scope, goals, and deliverables
• Plan, schedule, and track project timelines and milestones using appropriate tools
• Prepare and deliver regular project updates to leadership, highlighting key achievements and challenges

Required Qualifications

• Bachelor's degree in Business Administration, Project Management, or a related field
• Minimum of 5+ years of experience in project management with a proven track record
• Strong understanding of project management methodologies (e.g., Agile, Scrum, Waterfall)
• Experience in a startup or fast-paced company environment
• Proficiency with project management software (e.g., Jira, Asana, Microsoft Project)