Program Manager, Customer Success

Job Summary

To enhance the customer experience, the full-time remote Program Manager, Customer Success Strategy will design and implement scalable lifecycle programs aimed at accelerating product adoption and improving customer retention while collaborating with cross-functional teams.

Key Responsibilities:

• Design and refine the overarching customer experience strategy and journey frameworks
• Lead the execution and tracking of strategic operational and lifecycle programs tailored to customer segments
• Manage the Customer Feedback program to ensure customer insights inform the customer experience strategy

Required Qualifications:

• 3+ years of program management experience, preferably in SaaS or software industries
• Demonstrated ability to design and implement comprehensive customer success programs
• Familiarity with Customer Success platforms and marketing automation tools
• Proficient in analyzing data and linking program performance to key SaaS metrics
• Proven project management skills with the ability to handle multiple complex projects