Program Manager, CX Automation
Job Summary
A company is looking for a Program Manager, CX Automations to drive AI and automation initiatives within their global CX operations.
Key Responsibilities
- Define and manage the automations roadmap for Client Success & Support, aligning initiatives with business strategy
- Lead the deployment of AI-powered Support solutions and optimize workflows to enhance operational efficiency
- Collaborate with cross-functional teams to ensure the effective adoption of new tools and provide training for operational tools
Required Qualifications
- 5+ years of experience in operations leadership or automation initiatives
- Proven track record in a SaaS CX or Support organization
- Experience implementing AI and automation projects from pilot to full adoption
- Familiarity with operational analytics and reporting tools
- Deep knowledge of AI tools and operational systems such as Totango and Salesforce
COMPLETE JOB DESCRIPTION
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