Program Manager, CX Initiatives

Job Summary

A company is looking for a Program Manager, CX Initiatives.

Key Responsibilities

• Establish and run the customer-facing Portfolio Management Office (PMO) for CX initiatives
• Lead high-impact CX programs from inception to completion, including migrations and digital transformations
• Standardize CX project and program management practices and create documentation for repeatable success

Required Qualifications

• 5+ years of experience in program management, customer experience, or related fields
• Demonstrated success in leading cross-functional initiatives with measurable business impact
• Strong analytical skills and experience using data for decision-making
• Expertise in program and project management tools (e.g., Asana, Jira)
• Bachelor's degree in Business, Operations, Strategy, or a related field (or equivalent experience)