Program Manager, CX Readiness

Job Summary

A company is looking for a Program Manager, CX Readiness to oversee customer experience operations and improve processes related to product launches.

Key Responsibilities

• Build and maintain a unified product release calendar for customer experience
• Translate product launches into clear CX readiness plans and coordinate testing processes
• Drive communication efforts and report on the program's impact and health

Required Qualifications

• 3-5+ years of experience in program management, project management, or business operations
• Experience working with Product and/or Engineering teams
• Familiarity with launch readiness, change management, or release coordination
• Strong organizational skills with the ability to create structured documentation
• Analytical mindset with comfort in working with data and defining success metrics