Program Manager for Top Customers

Job Summary

A company is looking for a Top Customer Program Manager 2 to drive strategy and operational improvements in customer experience and credit support.

Key Responsibilities

• Influence strategy and organize work across multiple teams to ensure clear plans and milestones
• Advocate for customer experience improvements by analyzing feedback and identifying pain points
• Facilitate cross-functional collaboration and communicate progress, risks, and dependencies effectively

Required Qualifications

• 3-5+ years in program management and/or project management
• 3-5+ years in customer experience or operations roles with cross-functional scope
• Experience managing multiple workstreams and leading change-focused initiatives
• Comfort with ambiguity and a willingness to adapt to new approaches
• Passion for enhancing customer experiences and high-touch service delivery