Program Manager - IVR

This job has been removed
Location: Remote
Compensation: Hourly
Staff Reviewed: Tue, Feb 06, 2024
This job expires in: 13 days

Job Summary

A company is looking for a Program Manager- IVR in Remote, USA!

Key Responsibilities:
  • Analyze IVR performance and recommend improvements
  • Direct vendor team to implement improvements
  • Develop experience roadmap for IVR with emphasis on measurable efficiencies, sales, or consumer experience

Required Qualifications:
  • 4-year degree and 5 years of experience or no degree and 8 years of experience
  • Experience with IVR design and Cisco HCS or Cisco WXCCE
  • Experience with Jira, Visio/Lucid Chart preferred

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