Program Manager - Member Experience
Job Summary
To enhance member satisfaction and engagement, the full-time salaried Program Manager - Member Experience will manage program oversight, implement quality improvement strategies, and drive initiatives focused on member-centered care in a remote work environment.
Key responsibilities
- Oversee day-to-day administration and implementation of member experience programs
- Develop and manage programs aligned with the organization's strategic direction and long-term goals
- Analyze program performance and implement changes to achieve goals related to customer satisfaction and quality improvement
Required qualifications
- Bachelor's Degree in a relevant field
- Minimum of 3 years of experience managing people, processes, or projects
- Proven ability in data analysis and performance measurement
- Experience with quality improvement methodologies and project management
- Strong skills in cross-functional collaboration and stakeholder engagement
Complete Job Description
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