Program Manager Non Tech

Job Summary

A company is looking for a Program Manager Non Tech 3.

Key Responsibilities

• Coordinate and monitor internal support case queues for timely and accurate assignment
• Analyze queue data to optimize support coverage and capacity management
• Support escalation processes by identifying escalation paths and facilitating handovers

Required Qualifications

• At least 2+ years of experience in a customer-facing service role or support operations
• Fluency in reading, writing, and speaking English
• Ability to meet security screening requirements as needed
• Flexibility to adapt working hours, including weekends and on-call rotations
• Strong operational awareness and decision-making skills