Program Manager Non Tech

Job Summary

To support internal operations, the contract Program Manager Non Tech 3 will manage commercial escalations, ensuring cases are triaged and directed to the appropriate internal resources promptly, all while working remotely.

Key Responsibilities

• Monitor queues to analyze and assign incoming cases to the appropriate internal teams or individuals
• Ensure all cases are assigned within 20 minutes of receipt and respond to internal inquiries within the same timeframe
• Consult with teammates on complex case ownership and provide support with report generation and analysis

Required Qualifications

• A minimum of two years in a customer-facing service role
• Fluency in reading, writing, and speaking English
• Flexibility to adapt working hours according to business needs, including weekends and on-call rotations
• Ability to learn new technologies, processes, and support management policies
• Must meet security screening requirements as needed